Over the years, I have contacted many people who want to buy headphones for recommendation. The author certainly recommends it. This means that the general price is not cheap (in fact, the price is 200-300 yuan is expensive?), so there are often friends who say that they are worried. "Is the earphones so easy to break. Is it too wasteful to buy such expensive ones?" Hehe... Every time I hear this, the author says that it is very helpless. This sentence is likely to represent most people. Worries, because in many people's eyes, headphones are a consumable, it will not be long before it will be bad, so they are not willing to spend even 100 yuan to buy headphones, and this has caused an infinite loop: buy low-cost inferior Headphones = easy to bad = feel that the headphones are easy to break = buy low-quality inferior headphones = headphones are easy to break.
In fact, many headphones are easy to break. It is not a problem with headphones. It is caused by the wrong use of the user. The big brands of headphones have a warranty period of 1 to 2 years. If it is broken, you can repair it. The headphones are broken and can only be thrown!
Today's article, the author will give you a complete experience of looking for an official after-sales service to seek to repair headphones, but I say that although I have been playing headphones for 7 or 8 years, but carefully pondering, I basically have no bad headphones in my hands. Ah! Therefore, the author really did not find the official after-sales repaired headphones, it seems that my degree of love with headphones is really amazing!
I was trying to write such an article. It happened that a friend of the author recently bought the Sennheiser MX985 earphone from the right side of the Sennex network and there was no sound (smirking). The author helped him check it and found out. This is because the inner core of the bendable part of the MX985 plug is broken, which causes poor contact of the right unit. This is a defect in the design of the Sennheiser MX985 and CX985. Most of these headphones are damaged. All in this part.
The headset of the partner was purchased by Yi Xun Mall in December 2013, and Sennheiser’s headset product has 2 years of after-sales service. Therefore, the author dialed the service call of Sennheiser. In fact, before making a call I tried to log in to Sennheiser's official website, but I don't know why, the page could not be opened, so I finally had to solve it by calling.
The following is the whole process of communication between the author and after-sales service:
1. On the back of the MX985 warranty box, there is the logo of Sennheiser Electronics (Beijing) Co., Ltd., the phone number is "010-57319666", the phone will be connected soon. The caller understands that the author is after the after-sales service, help I transferred the after-sales phone, but no one answered, so I had to hang up.
2. After the second call, the operator asked the author to record the phone number of "57319672". Calling again, the answer is still very timely. When I understand that the author is the warranty service, the answering staff directly asks the author whether there is any brocade on the box. The logo of the art "(Jinyi is Sennheiser), and then let the author write down the number "51690316".
3, although I don't know who the number is, but I realize that this is the after-sales phone of Jinyi. After the number is dialed, according to the prompt tone operation, the author connects to the after-sales of Jinyi, and I know the author. The unit on the right side of the headset is silent, and during the warranty period, the after-sales personnel directly indicate:
Simply complete the product and put it in a copy of the invoice, indicating the problem with the headset, name, phone number, and send it to the after-sales and technical service company in Beijing or Guangzhou.
However, Jinyi's after-sales staff said that the MX985 has been discontinued, and it may not be possible to replace it. Only other headphones can be replaced...
4. After the sale, Jinyi contacted the author after receiving the product, and then sent the inspection, indicating that if there is any problem, the replacement will be carried out, but since the MX985 is discontinued, only other models can be replaced, so that the author can look ahead and then test. Then communicate.
5. After nearly two weeks in the past, the author received a call from Jinyi customer service. The MX985 was confirmed to be broken by the headphone cable. You can choose to repair or replace it. However, after the repair, the problem will not be replaced again after the MX985, and the MX985 has been discontinued. Can only replace other headset models, the author weighs again and again, although Senhai may introduce a new MX985 replacement headset in the second half of the year, but the time is not certain, so the author finally helped the small partner to decide to add 250 yuan to replace the CX985.
6, Jinyi customer service requires the author to leave a personal mailbox, and then send a replenishment link, after the replenishment send an email or phone to inform the customer service, then she will ask the maintenance master to ship.
After another week of waiting, the author received a courier from Jinyi on June 23, when the author thought it was the earphones, it was very happy, and found that it was the receipt of the replenishment....
On June 26th, just yesterday, it took about three weeks before and after, and my lovely little friend finally got his own earphones, which made him excited.
The little partner looked at the headset and said with emotion: "I don't bend this plug anymore, or I have to fold it!" Hey, I have to criticize Sennheiser here, which can be bent. The design of the folded plug looks really good. It can be inserted directly and can be bent, but because the bent part is very short, it is easy to cause the fatigue of the metal core of the bent part, which eventually leads to the breakage of the wire. My The partner is going to fix it with a strip of glue, because although this is a new headset, the warranty period is to continue the last damaged headset, use it carefully!
At this point, the whole repair of the headset is over, the overall feeling is that although the steps are not many, but the handling is simple, but it is also very troublesome, Sen Hai and Jin Yi's after-sale attitude is good, will take the initiative to call Communicate with the user, but the author made three calls to find the real after-sales. The author of this experience is not clear. Then the process is more than three weeks. The little friend said that if the author did not give him another during this period. Hearing headphones, he will die, he also deliberately asked the author to say to the front of the display: "Buy a genuine headset must keep the box and the invoice or receipt, warranty replacement can rely on these!"
In addition to showing how to find after-sales maintenance headsets, this article is intended to tell you that the serious domestic licensed headphones can be repaired, and most of them can be renewed, similar to Sennheiser. International brands such as AKG and AKG have two-year warranty service from the date of purchase. Some brands are for one year. Therefore, if the earphone is broken, it can only be thrown away. It is not a consumable, good headphones. You don’t want to throw away this understanding because you can’t buy it. It’s just too ridiculous. You must know that B&O’s headphones are replaced for three years. As long as the headphones are not damaged, people will directly give you new ones. Ah!
At the same time, the author once again stressed that the serious brand headphones are not so easy to break, the quality is generally very good (of course there are exceptions, any electronic products have the same problem). Most of the damage of the headphones is nothing more than broken wire Or the unit diaphragm is broken, but the life of the earphone can be long and long as long as the user has proper use and reasonable protection.
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