SD-WAN is not an all-encompassing solution, it is part of a broad application delivery ecosystem. This is not as simple as the vendor's marketing information. SD-WAN requires additional cost, time, and IT resources to negotiate multiple Carrier Master Service Agreements (MSAs), deploy multiple carrier transport services, and coordinate for each location. Each operator network operation center.
The basic function of SD-WAN is to aggregate multiple network links. SD-WAN uses policies to intelligently and proactively manage traffic on physical and logical links to avoid congestion, delay, and jitter. This improves application performance and eliminates disruption to the carrier network.
When SD-WAN is purchased as a standalone edge solution, it is accompanied by additional long-term costs and resources. Selling SD-WAN edge products to enterprises, their IT teams and network integrators need to be responsible for deploying, integrating, managing, monitoring, and supporting everything related to SD-WAN.
SD-WAN services purchased from carriers are often limited by carrier networks because they are reluctant to add competitor networks to their solutions. This means that customers may not be able to get the lowest-priced and most advantageous network solution. More importantly, if the carrier network experiences a serious failure, the customer's WAN will also collapse, thereby undermining the reliability advantages of SD-WAN. This can be avoided by using carrier-neutral SD-WAN services.
If an operator does not have fiber in a particular building, the cost of expanding the network will be very high. If there are other operators' optical fibers in the building, the user can purchase the WAN connection service provided by the operator. However, this also brings additional burdens to the customer including management coordination of multiple operators.
This is where the SD-WAN supply chain and its ecosystem management come into play.
SD-WAN supply chainThe SD-WAN supply chain consists of all the people, activities, information, technology and resources involved in providing SD-WAN services. This includes the planning and management of all application delivery infrastructure and activities involved in procurement, deployment and logistics.
For carrier-neutral SD-WAN services, the integration and management of the functional operations of the SD-WAN supply chain becomes even more important. Creating a fully manageable, cohesive, high-performance SD-WAN service business process, strategy, and control depends on driving the “secrets†of supply chain management—simplifying logistics, reducing time to market, and simplifying complexity.
SD-WAN service products are not the same. Some are proprietary and consist of networks owned and operated by traditional carriers. Others are carrier-neutral solutions that are designed and built to meet the needs of each customer.
That's why the SD-WAN supply chain is critical because it includes the planning and management of all application delivery infrastructures involved in procurement, deployment and logistics. The SD-WAN service provider manages all transactions as a single point of contact.
Operator-neutral SD-WAN services will evaluate each customer's location and recommend the best link based on proximity, price, deployment time and quality of service, which is a very specific and personalized approach. The global SD-WAN supply chain includes SD-WAN edge devices, multi-operator network procurement and contract contracts, and millions of complex data intelligence to simplify search for competitive link pricing, as well as multi-operator management for financing and billing. To achieve this goal, the global SD-WAN supply chain requires strong internal systems, tools and processes to coordinate and optimize the relationships between hundreds of suppliers.
Evolving application delivery infrastructure is always a challenge for multi-location businesses. In such a dynamic environment, choosing an SD-WAN service supply chain will increase efficiency and reduce costs. However, this is not the only factor needed for success. As with all services, the customer experience is the cornerstone of success.
When working with customers, a personalized, consultative approach will ensure that their specific business goals and needs are met. Simplifying the process and developing the SD-WAN supply chain to meet customer needs is the ultimate driver of customer relationship quality. Achieving a customer-first approach, including providing guidance and education on the decisions they must make. The SD-WAN supply chain is actually the best application delivery infrastructure that meets the needs of each customer's different business needs.
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